Case Management
To check the progress or statistics of the case management workflow, go to Cases >> Case Management. (In order to check statistics, workflow should be configured first. Please contact our engineering team to configure case management. Case Management can be renamed based on the organization's requirements and can be used ...
Emotion Pulse Meter
Emotion pulse meter breaks down the emotes (responses) of the selected question in a particular Emotion Sensor® Emotion pulse meter for above question is as follows. Labels can be added to identify the emotes (responses) so the reports won't look cluttered if the answers to the questions are lengthy. Go ...
Perceptic map
Perceptic map provides a new context and perspective to data that is simply not possible with tables and charts. It helps users discover how data are spread in different locations. Question - the selected question of the Emotion Sensor®Type - there are two types available in for the perceptic map.Location ...
Emotive timeline
Emotive timeline is a graphical way of displaying how emotes (responses) were captured in chronological order. Question - the question selected from the Emotion Sensor®Period - there are three options available under thisDaily - daily view of the dataMonthly - monthly view of the dataZoomable - this view can be ...
Demographics
When demographic questions are added to the Emotion Sensors® those questions can be used to cross analyze the data in other questions of the same Emotion Sensor®. Question - question that needs to be cross referenced with the demographic questionDemographic - demographic question To make the questions demographic type, please ...
Customer Effort Score
Customer Effort Score (CES) measures how customers feel about the effort it took for them to interact with the company. There are two types of inbuilt questions to calculate CES available in the platform. The organization made it easy for me to handle my issue Overall, how easy was it ...