Virtual pages are pre-selected for the loyalty users (these users’ profile data are already captured) whose enterprise hierarchy data is already captured in the Comm-center. Virtual pages appear before the Emotion Sensor® questions. Virtual page preselections happens according to the following flows, Capture profile data first and Enterprise hierarchy enabled surveys: The survey should have […]
We can create user list/s for selected users in the Contact tab.To create a user list, Go to Contacts (1) tab in Comm-center Then a window pops-up and asks for login credentials as the Comm-center contains PII (Personally Identifiable Information). Select particular users (2) and Click ‘Save to list’(3) button. Then enter the List name […]
Add/Edit/Delete user records To add a new record, click the ‘Add new record’ (2) button.Fill the fields in the ‘Add user’ window and click on the “Add user’ button. Click the ‘Delete selected record’ (3)button to delete the current user records in the contacts table. To edit a user record, select the user record and […]
Engagement alerts used to inform the client when they have unsatisfied users. Using the engagement rules, the client gets an email or an SMS when their users react to an unsatisfied response. Add Engagement rule <?xml version=”1.0″ encoding=”UTF-8″?><cepRules> <cepRule id=”1″ timeWindow=”5″> <params> <param> <name>percepticDrillDown</name> <operator>eq</operator> <value>”q5628″</value> </param> <joinOperator>and</joinOperator> <joinParam> <derivedValue>emoteNumericValue</derivedValue> <operator>gd</operator> <value>0</value> </joinParam> </params><engagementActions> <action> <type>email</type> <data> <to>hirushi@emojot.com</to> <subject>You have an Unsatisfied Customer at ………| Emojot</subject> […]
Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]
Respondent Journey capability provided by Emojot platform plays a huge role when identifying respondents’ behavior in granular level. Respondent’s journey can be viewed on Comm-center as well as under Comment Categories and Sentiment report. Go to Comm-center and click on the heartbeat icon on the contacts table. To view the Respondent Journey, first unmask PII […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey state Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. Then the […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. The 1st […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. Then the […]
Anonymous responses option lets users to choose whether they want their respondents to be identified or not. This feature is most useful when sharing the Emotion Sensor® on email and collecting responses on KIOSK mode. Responses collected on KIOSK mode are anonymous by default. To learn more about KIOSK mode, please refer this article >> […]
