Enterprise Hierarchy

*Will be mentioned as EH in the document for easy reference Capture Enterprise Hierarchy To capture EH of an Emotion Sensor®, enable the toggle in front of Enterprise Hierarchy capturing and select the relevant model from dropdown in front of Enterprise Hierarchy model in last step of survey creation (Publish step). *To enable this, an […]

Pre-selected EH data on virtual pages

Virtual pages pre-selected for the loyalty users whose enterprise hierarchy data is already captured in the comm center. Virtual pages appear before the Emotion Sensor® questions. Virtual page preselections happens according to the following flows, Loyalty first and Enterprise hierarchy enabled surveys: The survey should have loyalty first feature and enterprise hierarchy enabled, as well […]

Manage Contacts in Comm-Center

There are three ways to capture user data into Comm-center. Upload customer data from Excel file. Capture user profile data from Emotion Sensor® UI. Capture user data from Reachout portal. Refer how we can Capture Contacts into Comm-center article for more info. Manage comm-center user data Add/Edit/Delete user records To add a new record, click […]

User Profiles

Create user profiles  To create a new user account, go to User Management  in Settings menu. Enter User name, Password, Email and Select the User role from the User role drop menu. There are 5 different user roles in the system, each role has a different set of privileges. So the user access to system […]

Enterprise Hierarchical (EH) View

Go to Enterprise Hierarchical view in Analyze in the main menu. Survey– Select the particular survey you need to view the report. Group By– Select the group which you want to show the data in showing graph. Change question– To change the question. Total responses– Showing how many responses are available for each group. Legend– […]

Show Enterprise Hierarchy Details in Emotion Sensor® Titles

Enterprise hierarchy details can show in the Emotion Sensor® title. These EH details are related to the user who is going to emote to the particular survey. Those EH data should be added inside the curly brackets {} as showing in the bellow. Those EH details should be similar to the Enterprise hierarchy excel sheet […]

Duplicate an Emotion Sensor®

To duplicate a sensor within the same account, click on Duplicate surveyicon on sensor widget on My sensors page. Provide Name and URL for the new sensor and click on Duplicate.