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Case Management Solution helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an case workflow that is customizable based on each client’s requirements. The case management workflow can be configured to trigger […]
To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]
To check the progress or statistics of the case management workflow, go to Cases >> Case Management. (In order to check statistics, workflow should be configured first. Please contact our engineering team to configure case management. Case Management can be renamed based on the organization’s requirements and can be used the same terminologies to keep […]
Experience Management (XM) Url based auto profile details submission for custom unique loyalty fields We have improved the automatic respondent profile association to Emojot Sensors for our omni channel deployment methods. Workflow Management (WFM) Workflow UI designer – Phase 1 With this release we have introduced the phase 1 of Emojot WFM platform’s visual designer. […]
Experience Management (XM) Skip-logic Visualizer Emojot sensors™ support diverse scenarios with simple to complex skip logics. in this release we have introduced the capability to visualize skip logic flows of Emotion Sensors™ with a single click. This helps the orchestrators to get an overall picture of the sensor behaviour while minimising the effort and human-errors […]
User Management Revamped User Management Flow Is User management a pain in your digital transformation project? Are you struggling to control access in your multi-tenant deployments? With Emojot’s user management capability, this will be yet another efficient task in your journey! We have significantly revamped the entire User Management flow to improve the end-user experience. […]
Emotion Sensors™ Extend sensor profile lookup to support multiple profile fields Respondent profiles can be looked up with a unique key (Email, Mobile Number or other custom unique key) and loaded into the Emotion Sensors. With this release, we have implemented custom validations into that which will give you the flexibility to execute your own […]
Emotion Sensors™ User profile context (Enterprise Hierarchy) based actions in the Emotion Sensors™ Now, admins can define rules to disable the questions/ comment fields based on the respondent’s profile context. These personalisation actions are activated after the sensor is loaded and profile data are keyed in. This is an extension to Emojot’s unique brand personalization […]
Sensor UI Preview option for media file upload through Emotion Sensors™ With this release, a new sophisticated feature is introduced to the Emotion Sensors™. Admins can define the response palettes in such a way that the respondents can see different response palettes based on their deployment context. This capability comes in handy when the same […]
