Virtual pages are pre-selected for the loyalty users (these users’ profile data are already captured) whose enterprise hierarchy data is already captured in the Comm-center. Virtual pages appear before the Emotion Sensor® questions. Virtual page preselections happens according to the following flows, Capture profile data first and Enterprise hierarchy enabled surveys: The survey should have […]
Add/Edit/Delete user records To add a new record, click the ‘Add new record’ (2) button.Fill the fields in the ‘Add user’ window and click on the “Add user’ button. Click the ‘Delete selected record’ (3)button to delete the current user records in the contacts table. To edit a user record, select the user record and […]
Login to the Reachout portal and enter the email address or telephone number that you have to send an Emotion Sensor®.Login to Reachout portal by using below URL : https://emojot.com/emojotReachout/ Then the Emotion Sensor® will receive to the given contact email or telephone number. Submitted responses are captured under the given email or telephone number […]
To capture the user profile data, the user needs to submit his profile data through profile data capturing enabled Emotion Sensor® UI. The user can submit his profile data as Name, Telephone, Email address, Birthday and customized profile data. Then those data will appear in the Contacts tab in the Comm center.
To upload the customer data, go to the Contacts tab in Comm-center.Click ‘Choose CSV‘ (1) on the ‘Upload Customer data‘ text field.Then select the CSV file and Upload (3).The user email address or telephone number are required fields for upload customer data file. You can download the sample CSV file and change and follow the […]
Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]
Emotion Sensors® have the capability to save the entered response before submitting. This capability saves respondents valuable time as they can respond to the same sensor multiple times without loosing previously given responses. This capability can be enabled with the support from the engineering team at Emojot. For this feature work smoothly, user profile data […]
Respondent Journey capability provided by Emojot platform plays a huge role when identifying respondents’ behavior in granular level. Respondent’s journey can be viewed on Comm-center as well as under Comment Categories and Sentiment report. Go to Comm-center and click on the heartbeat icon on the contacts table. To view the Respondent Journey, first unmask PII […]
Kiosk mode allows multiple users to emote (respond) using the same device. Each emote (respond) is considered as an emote (respond) by a different emoter (respondent). Kiosk are used when emotes (responses) are collected using a tablet or any other common device. Hospitals, factories, restaurants are such examples. Allow Kiosk To enable the kiosk mode, […]
To upload bulk survey responses, the response upload configuration should be configured to the specific survey. Contact the Emojot technical team for this configuration. Go to Settings >> Response Upload. Select the specific survey from the survey drop down and then click on Download Template (1) to download the template for the specific survey. Add […]
