Pre-selected EH data on virtual pages


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Virtual pages pre-selected for the loyalty users whose enterprise hierarchy data is already captured in the comm center. Virtual pages appear before the Emotion Sensor® questions.

Virtual page preselections happens according to the following flows,

  1. Loyalty first and Enterprise hierarchy enabled surveys: The survey should have loyalty first feature and enterprise hierarchy enabled, as well as emoter’s enterprise hierarchy data should have already captured through the platform.

The above user’s EH data is already captured through the platform. If that user emotes to the loyalty first enabled and enterprise hierarchy enabled survey, his/her EH path gets matched with the EH path which is already captured in the comm center. So the virtual pages get preselected and those pages get skipped from the Emotion Sensor® UI. The user can view the Emotion Sensor® after entering the loyalty details. They can view the preselected virtual pages by going back by clicking the previous button.

2. Email, Enterprise hierarchy and loyalty first enabled survey: Send the survey through email or SMS to the user whose enterprise hierarchy data is already captured in the comm center.

If the user’s EH data is already captured in the comm center and when they receive the survey through email and they load the survey the virtual pages get preselected and those pages get skipped from the Emotion Sensor® UI.

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