When it comes to handling Online Reviews, it tends to be a daunting task when there is a large turnover of reviews each day. It becomes a full time task if/when there are multiple locations either physical or online involved. This is where Emojot ORM’s Bulk Replying capabilities come in handy. This is just a […]
Last Updated/ Reviewed: 29/02/2024 Kiyanna is a product of Emojot. The Emojot platform plays a role as a data controller of its own data and as a data processor of customer data. Emojot has adopted the EU GDPR definitions (Article 4), which specifies that a data controller is an entity (person, organization, etc.) that determines […]
Last Updated: February 2024 These Terms are subject to periodic updates, and we recommend regularly reviewing them at https://emojot.com/tnc-kiyanna to ensure compliance with any changes. If a valid license agreement exists between you and Emojot, those terms take precedence over these Terms. 1. Acceptance of Terms These Terms of Service (“Terms”) describe the terms under […]
SLT Brand analyses are a crucial aspect, providing a comprehensive overview of the brand. Let’s dive into each analytics feature in detail. Total Mention | Engagement | Social Reach Timeline *TO DRILL DOWN INTO THE POSTS, YOU CAN SIMPLY CLICK ON ANY SECTION OF ALL AVAILABLE VIEWS TO BRING UP THE ASSOCIATED POSTS.* This chart […]
In Emojot’s SLT, you have access to a list of filtering features designed to assist in examining the specified brand, competitors, designated keywords, and channels. The filter section is on the top right-hand corner of the view as a pink “Funnel” icon and once the icon is clicked, it will pop up the filter window […]
After the configuration is complete, you can observe the added filters at the top of the report, along with a set of tabs that provide an overview of the brand’s social media presence.
The competitor analysis section enables users to compare the data of a brand with that of its competitors, providing the capability to compare different competitors beyond the specified brand. *TO DRILL DOWN INTO THE POSTS, YOU CAN SIMPLY CLICK ON ANY SECTION OF ALL AVAILABLE VIEWS TO BRING UP THE ASSOCIATED POSTS.* Share of Mentions […]
This article is a user guide created to help understand and effectively use Emojot’s Social Listening and Tracking. All of the relevant articles have been linked to each topic for easy reference. Pre-configuration First, you have to provide the brand, competitors, and relevant keywords, as well as the desired channels. After the team configures the […]
In Emojot’s ORM, there is a comprehensive list of filtering features provided to help you sort through the various review channels and sentiments. Let’s have a look at how you can effectively use the filters to your advantage. The filter section is on the top right-hand corner of the view as a pink “Funnel” icon […]
Engaging with and maintaining online reviews is pivotal for any brand. Each response reflects the brand’s dedication to its customers, demonstrating attentiveness and commitment to improvement. In an age where online perceptions can dictate consumer choices, managing reviews is not just about addressing concerns—it’s about showcasing brand integrity, building trust, and painting a positive brand […]
