Net Promoter Score® measures the willingness of customers to recommend a company’s product or service to others. NPS® long term happiness on customer loyalty.
- Promoters – Love the company’s product/service
- Passives – Somewhat satisfied
- Detractors – Not particularly thrilled by the product/service
To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices and select the NPS® tab.
- Question – NPS® question of the Emotion Sensor® (Only NPS® questions will be listed down here)
- Period – how NPS® changes over time, either monthly or daily view can be shown
- Overall Score – overall NPS® for the selected time period
To see how the NPS calculations are done, please refer this article.
To add the NPS® question to Emotion Sensors® please refer this article.