To import an Emotion Sensor® from another account, click on Import survey on My Surveys page. To import an Emotion Sensor® from an import code, go to From Import Code tab. Enter the Import code (1) taken from the other account with a Name (2) and a URL (3) for the Emotion Sensor® and Import.
To add inbuilt questions, click on the cogwheel on the left of the page and select Add inbuilt question. From the drop down menu, select the Type (Customer Satisfaction Indices/Demographics) and Sub type (NPS/CSAT/CES1/CES2 or Age/Gender/Marital Status) and Apply.
To create NPS® Analysis Report, first create an Emotion Sensor® with NPS questions.refer NET PROMOTER SCORE® article for more info about NPS®. Add segments to the report Go to NPS Analysis under Analyze in the main menu. Select the Emotion Sensor® from the drop-down in front of Survey (1)and the questions from the drop-down in […]
Go to the dashboard and click on the Import survey button. The Import survey window gets open and clicks on the Download Sample button to download a sample excel file. Change the downloaded excel sheet according to the survey that you want to create. Number 1: Provide the Emotion Sensor® name here. Number 2: Provide […]
Customer satisfaction questions helps users to identify where their organizations stand. Inbuilt question capabilities in the platform allows users to add the global standard questions mentioned below. These score values are calculated automatically, real-time. Net Promoter Score® (NPS®) – please refer this article. Customer Satisfaction Score (CSAT) – please refer this article. Customer Effort Score […]
When demographic questions are added to the Emotion Sensors® those questions can be used to cross analyze the data in other questions of the same Emotion Sensor®. Question – question that needs to be cross referenced with the demographic question Demographic – demographic question To make the questions demographic type, please refer this article >> […]
Customer Effort Score (CES) measures how customers feel about the effort it took for them to interact with the company. There are two types of inbuilt questions to calculate CES available in the platform. The organization made it easy for me to handle my issue Overall, how easy was it to get the help you […]
Customer Satisfaction Score (CSAT) measures the users’ satisfaction with a product or service. This identifies the short-term happiness of the clients. To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices and select the CSAT tab. Question – CSAT question of the Emotion Sensor® (Only CSAT questions will be listed down here) Period – […]
Net Promoter Score® measures the willingness of customers to recommend a company’s product or service to others. NPS® long term happiness on customer loyalty. Promoters – Love the company’s product/service Passives – Somewhat satisfied Detractors – Not particularly thrilled by the product/service To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices […]
