To import an Emotion Sensor® from another account, click on Import survey on My Surveys page. To import an Emotion Sensor® from an import code, go to From Import Code tab. Enter the Import code (1) taken from the other account with a Name (2) and a URL (3) for the Emotion Sensor® and Import.
Save SMS template To create an SMS template, go to Compose in Comm-center. Select SMS (from the Message type (1) drop menu. Select an emotion sensor® from Survey to embed (2) drop menu. To enter the survey URL to the SMS body by clicking the Sensor (3) button. Then click Username (4) and Unsubscribe link […]
In this report, we can see the recent customer comments for the particular sensor and share these comments on social media. Go to Comments in Visualize menu. Then go to Infographic. Select an Emotion Sensor® from the Select survey(1) drop down menu. Generate Infographic To generate infographic. select the sentiment type as Positive (2), Negative […]
Word clouds can be generated based on text feedback given to an Emotion Sensor®. These are generated based on the relative importance of the words found in the comments. Businesses can easily identify the areas that needs to be improved at a glance using this capability. To access the report, go to Analyze >> Sentiment […]
Uploading files is a versatile capability that is available in Emotion Sensors™. To enable this, please contact the dev team. Different types of files can be uploaded through the sensors such as png, pdf, xls, etc. Below is a screenshot from a sensor where upload file is enabled. Once the file is selected, add a […]
There are 3 types of status available in SMS campaigns. All: To see all types of status for sent SMSs. Responded: To see responded user details who is submitted emotes from Emotion Sensors® for received SMSs Not responded: To see user details who has not responded for the embedded Emotion Sensors® by submitting emotes.
There are 8 types of status available in the email campaign. We can send the emails and check campaign details by filtering data from these statuses. Kindly note the responded status is not applicable for email marketing campaigns. All: To see all user status for sent emails. Delivered: To see only delivered user details for […]
Respondent Journey capability provided by Emojot platform plays a huge role when identifying respondents’ behavior in granular level. Respondent’s journey can be viewed on Comm-center as well as under Comment Categories and Sentiment report. Go to Comm-center and click on the heartbeat icon on the contacts table. To view the Respondent Journey, first unmask PII […]
Go to the dashboard and click on the Import survey button. The Import survey window gets open and clicks on the Download Sample button to download a sample excel file. Change the downloaded excel sheet according to the survey that you want to create. Number 1: Provide the Emotion Sensor® name here. Number 2: Provide […]
Answer piping is an interesting feature introduced by Emojot. Emotion Sensor® UI page content can be dynamically generated based on the responses given in the previous survey question pages. The same capability can be used to display the responses given by respondents to review the responses they have given before submitting the sensor. This capability […]
