This report provides the details, how users response/interact with the surveys in a particular account. Date Filter Filter out data using the date and time filter. Analytics Shows the summary of the users’ interaction and the status of surveys in a particular account. Survey List The survey list includes all the surveys in that account […]
Go to the dashboard Menu and click on the Analyze, Basic Reports, and select Timeline And Pulse Meter. Select Analytic type as Pulse meter or Timeline from the drop-down, after selecting surveys you can’t change the Analytic type. If you want to change the analytics type remove the selected surveys and change the type and […]
Respondent Journey capability provided by Emojot platform plays a huge role when identifying respondents’ behavior in granular level. Respondent’s journey can be viewed on Comm-center as well as under Comment Categories and Sentiment report. Go to Comm-center and click on the heartbeat icon on the contacts table. To view the Respondent Journey, first unmask PII […]
To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]
Emotive timeline is a graphical way of displaying how emotes (responses) were captured in chronological order. Question – the question selected from the Emotion Sensor® Period – there are three options available under this Daily – daily view of the data Monthly – monthly view of the data Zoomable – this view can be drilled […]
