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Incident Reports

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To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]

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Posted in Analytics, Case Management, Create, Deploy, EngageTagged average time on incident, case management, closed loop management, complaint management, complaints, configuration, configure incident management, create, customer experience issue, customer feedback, daily view, deploy, email, emotion overlay, engagement, engagement rule, EngageTagged case, feedback, feedback management, feedback report, gap analysis, general inquiry, in progress, incident journey, incident management, incident resolution, incident time line, incident types, incident workflow, issue management, monitor, monthly view, number of incidents, open, opened, performance assessment, process automation, product errors, resolution progress, resolved, ticket, ticket creation, ticketing, timeline, total time spent, trigger email, workflow, yearly viewLeave a Comment on Incident Reports

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