We can create user list/s for selected users in the Contact tab.To create a user list, Go to Contacts (1) tab in Comm-center Then a window pops-up and asks for login credentials as the Comm-center contains PII (Personally Identifiable Information). Select particular users (2) and Click ‘Save to list’(3) button. Then enter the List name […]
This report provides the details, how users response/interact with the surveys in a particular account. Date Filter Filter out data using the date and time filter. Analytics Shows the summary of the users’ interaction and the status of surveys in a particular account. Survey List The survey list includes all the surveys in that account […]
Engagement alerts used to inform the client when they have unsatisfied users. Using the engagement rules, the client gets an email or an SMS when their users react to an unsatisfied response. Add Engagement rule <?xml version=”1.0″ encoding=”UTF-8″?><cepRules> <cepRule id=”1″ timeWindow=”5″> <params> <param> <name>percepticDrillDown</name> <operator>eq</operator> <value>”q5628″</value> </param> <joinOperator>and</joinOperator> <joinParam> <derivedValue>emoteNumericValue</derivedValue> <operator>gd</operator> <value>0</value> </joinParam> </params><engagementActions> <action> <type>email</type> <data> <to>hirushi@emojot.com</to> <subject>You have an Unsatisfied Customer at ………| Emojot</subject> […]
Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]
Respondent Journey capability provided by Emojot platform plays a huge role when identifying respondents’ behavior in granular level. Respondent’s journey can be viewed on Comm-center as well as under Comment Categories and Sentiment report. Go to Comm-center and click on the heartbeat icon on the contacts table. To view the Respondent Journey, first unmask PII […]
To view the performance of a campaign, go to Visualize > Campaigns. Select the Emotion Sensor® from the drop-down in front of Survey and Refresh. Select the campaign type (Emali/SMS) from the drop-down in front of Channel. To compare two or more campaigns’ performance of one channel (either Email/SMS), select the Emotion Sensors® from the […]
Anonymous responses option lets users to choose whether they want their respondents to be identified or not. This feature is most useful when sharing the Emotion Sensor® on email and collecting responses on KIOSK mode. Responses collected on KIOSK mode are anonymous by default. To learn more about KIOSK mode, please refer this article >> […]
Continuous responses option lets users to choose whether they want their respondents to respond continuously to a given Emotion Sensor®. This feature is most useful when sharing the Emotion Sensor® on email. When sharing Emotion Sensors® on email, respondents can be either tracked or not tracked. When Emoting type is selected as Continuous, it allows […]
Answer piping is an interesting feature introduced by Emojot. Emotion Sensor® UI page content can be dynamically generated based on the responses given in the previous survey question pages. The same capability can be used to display the responses given by respondents to review the responses they have given before submitting the sensor. This capability […]
The Comm-Center is what we call the communication epicenter or hub of Emojot’s platform. Overview Comm-Center Menu – From this you can navigate among your Email Campaigns, your Contacts Lists and settings. Contacts Menu – These functions focus on adding/updating/deleting your contacts as you choose. We can compose emails as well. Contact List – This […]
