Tag: unsatisfied

Engagement alerts used to inform the client when they have unsatisfied users. Using the engagement rules, the client gets an email or an SMS when their users react to an unsatisfied response. Add Engagement rule <?xml version=”1.0″ encoding=”UTF-8″?><cepRules>   <cepRule id=”1″ timeWindow=”5″>      <params>         <param>            <name>percepticDrillDown</name>             <operator>eq</operator>            <value>”q5628″</value>          </param>         <joinOperator>and</joinOperator>         <joinParam>            <derivedValue>emoteNumericValue</derivedValue>            <operator>gd</operator>             <value>0</value>         </joinParam>      </params><engagementActions>         <action>            <type>email</type>            <data>               <to>hirushi@emojot.com</to>               <subject>You have an Unsatisfied Customer at ………| Emojot</subject> […]