Multiple portals are available under Emojot platform to cater different requirements. CX Portal Provides analytics specific to the account. CX portals are created upon client request, and once created, login credentials are provided. Access the CX Portal here >>> https://emojot.com/portal/ Reach Out Portal This portal is used when an admin wants to share an email/sms […]
To add inbuilt questions, click on the cogwheel on the left of the page and select Add inbuilt question. From the drop down menu, select the Type (Customer Satisfaction Indices/Demographics) and Sub type (NPS/CSAT/CES1/CES2 or Age/Gender/Marital Status) and Apply.
Customer satisfaction questions helps users to identify where their organizations stand. Inbuilt question capabilities in the platform allows users to add the global standard questions mentioned below. These score values are calculated automatically, real-time. Net Promoter Score® (NPS®) – please refer this article. Customer Satisfaction Score (CSAT) – please refer this article. Customer Effort Score […]
Customer Effort Score (CES) measures how customers feel about the effort it took for them to interact with the company. There are two types of inbuilt questions to calculate CES available in the platform. The organization made it easy for me to handle my issue Overall, how easy was it to get the help you […]
Emolytics gives you a high-level view of the data gathered from the Emotion Sensors™ Now lets dig into how Emolytics will help you in understanding the responses in your Sensor better. At a glance Unique views – number of unique emoters (respondents) who viewed the selected question of the Emotion Sensor™ Respondents – number of […]
