Sensor UI
Respondent identification with QR codes
When responding to KIOSK based Emotion Sensors™, respondents can simply scan a QR code which is embedded with their unique identifier and other profile details. This can improve the efficiency in a lot of scenarios such as collecting responses in the office/factory entrances and floors.
Display profile information after validation
This capability is applied for KIOSK based Emotion Sensors™. First, the respondent can be validated against the data that have been entered to the Comm-center based on the unique key that is entered by him/her. If the entered key is invalid, then the respondent is restricted from proceeding. If a valid key is entered, the respondent can proceed. Optionally, the profile details of the respondent can be displayed in the title area of the Emotion Sensor™.
Ability to prepopulate the last response
This capability can also be applied for KIOSK based Emotion Sensors™. The last response entered by a respondent can be loaded when the unique key is entered. This capability is useful in scenarios like call centers where the agents needs to recall the context of previous responses of a caller.
Deployment
Improvements to Comm-center filters
A new filter is introduced to the Emojot’s Comm-center to filter out the users who haven’t responded to an Emotion Sensor™ within a specific time period which is configurable.
Automatic QR code generation
Unique QR codes can be generated automatically with respondents’ profile information available in the Comm-center.
Organization hierarchy based access control for Comm-center
Users who are assigned with particular business unit(s) can view and access the Comm-center records which belong only in those units. This helps by separating the Comm-center entries when several admins from different organizational units working collaboratively.
Case Management
Automatic case aging mechanism
With this release, a new feature is introduced to Case Management. When a case is not attended by initial assignees, it can be automatically aged and escalated to relevant stakeholders in the organization based on the workflow rules. This is useful to prevent abandoning of unattended cases.
Capability to upload media files into Case Management
Another new feature that is introduced to Case Management is the capability to upload media files. This capability is helpful in situations where evidence should be attached to the cases in order to cross verify. Uploaded files can be accessed from the case journey.
Organization hierarchy based access controlling for Case Management table & reports
Users who are assigned with particular business unit(s) can view and access the cases raised only in those units. This capability ensures maximum data isolation within organizational business units.
User Management
Assign the CX portal view for the users
With this release, admin users in the accounts can be assigned/reassigned to the available CX portal in the account. This simplifies the access controlling for dashboard analytics.