Pre-selected EH data on virtual pages

Virtual pages pre-selected for the loyalty users whose enterprise hierarchy data is already captured in the comm center. Virtual pages appear before the Emotion Sensor® questions. Virtual page preselections happens according to the following flows, Loyalty first and Enterprise hierarchy enabled surveys: The survey should have loyalty first feature and enterprise hierarchy enabled, as well […]

Loyalty Fields

We can add loyalty fields manually. Go to Loyalty fields (1) in Settings tab in Comm-center. Add new field To add a new field, click Add new record (2) (plus icon) on top bar. Field name : Add filed name to identify. Emo signature attribute: To make as emo signaure attribute. Survey visibility: To show […]

Reminder Email Campaign

We can send reminder emails for given filters.refer EMAIL CAMPAIGN post to see how we can send an email campaignTo send an email, click on the campaign detail record. Then add filters from Filter (1) drop menu. refer CAMPAIGN STATUS article for more about campaign status Click ‘Compose’ (2) button. Click on ‘ Reminder ‘ […]

User lists in Comm-center

We can create user list/s for selected users in the Contact tab.To create a user list, Go to Contacts (1) tab in Comm-center Then a window pops-up and asks for login credentials as the Comm-center contains PII (Personally Identifiable Information). Select particular users (2) and Click ‘Save to list’(3) button. Then enter the List name […]

Manage Contacts in Comm-Center

There are three ways to capture user data into Comm-center. Upload customer data from Excel file. Capture user profile data from Emotion Sensor® UI. Capture user data from Reachout portal. Refer how we can Capture Contacts into Comm-center article for more info. Manage comm-center user data Add/Edit/Delete user records To add a new record, click […]

User Profiles

Create user profiles  To create a new user account, go to User Management  in Settings menu. Enter User name, Password, Email and Select the User role from the User role drop menu. There are 6 different user roles in the system, each role has a different set of privileges. So the user access to system […]