Incidents Management
We are happy to announce the rollout of our Incidents Management Solution (Beta version). Our clients can now demonstrate to their customers in a very personal manner that their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an incident workflow that is customizable based on each client’s requirements. The incident management workflow can be configured to trigger email notifications when incidents are moved through each stage.
The incident stages and fields are customizable based on client company preferences, and their employees can assign, escalate, change status, log comments and mark the resolution of each incident.
Emojot’s Incident Management Solution features a unique “incident journeys with emotion overlays” capability that enables managers to monitor the incident resolution progress and resolution satisfaction. Both the internal teams’ and customers’ emotions can be captured for emotion gap analysis of incident resolutions. This helps our clients continuously improve, leading to delighted customers.
Business Context Based Personalized Surveys
Now Emojot surveys can be easily personalized based on business context and hierarchy. The personalization includes branding and questions. Our clients can now conveniently send surveys with different branding and questions to different customer segments or other enterprise hierarchy categories. This eliminates the need to create multiple surveys for different business categories leading to flexible and easy campaign deployments and streamlined analytics. We are proud to announce that this capability is available only within the Emojot platform.
Menu Restructuring
The “Cross Sensor Reports” dashboard menu item has been renamed as “Basic Reports”. The related report name changes are:
- Tabular And Pie Charts (Previously known as Cross Sensor Comparison)
- Count And Ranking (Previously known as Cross Sensor Single Theme)
- Timeline And Pulse Meter (Previously known as Cross Sensor Multiple Theme)