Experience Management (XM)
Url based auto profile details submission for custom unique loyalty fields
We have improved the automatic respondent profile association to Emojot Sensors for our omni channel deployment methods.
Workflow Management (WFM)
Workflow UI designer – Phase 1
With this release we have introduced the phase 1 of Emojot WFM platform’s visual designer. The visual designer helps users define and configure workflows on their own easily.
Show comments in case table and export record as an Excel
WFM entry visualization interface has been improved to show ticket comments and export them as Excel files.
Hierarchy based record filtering capability
WFM admin user hierarchy management has been improved to provide filtering based on enterprise hierarchy.
Case summary view on case table
WFM entry visualization interface has been improved to show the summary of ticket status.
Analytics & Business Intelligence (ABI)
Benchmarking in 360 report’s radar chart
360 campaign analytics reports have been improved to add the benchmark to the gap analysis polar chart. This helps the users to identify how well they have performed compared to the standards.