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Process Journeys

Posted on by Emojot

Process journeys are useful when identifying the touchpoints that need attention to improve the flow. A process journey consists of below components: Node: A point that the data indicates a customer (or user) interaction with a business. Connection: A path that connects two nodes. Records (a.k.a. Events): An action of going through a node. Typically […]

Journey Maps

Posted on by Emojot

Two types of journey maps are available on Emojot platform. 1. Touchpoint Journeys Touchpoint journeys are useful when identifying the points where customers (or consumers) interact with the organization before, during or after the experience. A touchpoint journey consists of two components. Touchpoint – A point of contact or interaction, between the business and its […]