Last Updated: February 2023 The Emojot platform plays a role as a data controller of its own data and as a data processor of customer data. Emojot has adopted the EU GDPR definitions (Article 4), which specifies that a data controller is an entity (person, organization, etc.) that determines the why and the how for […]
This is Version 1.0 of the Emojot Platform Cookie Policy. Last Updated: May 2020 Emojot Overview Emojot is a global pioneer in real-time, emotion-based, intelligent experience management. Emojot empowers companies with critical insights, and recommendations that accelerate revenue, reduce churn and enhances brand promise. With its innovative, software-based ‘Emotion SensorsTM’ and AI-driven analytics, Emojot’s enterprise-grade […]
Process journeys are useful when identifying the touchpoints that need attention to improve the flow. A process journey consists of below components: Node: A point that the data indicates a customer (or user) interaction with a business. Connection: A path that connects two nodes. Records (a.k.a. Events): An action of going through a node. Typically […]
Two types of journey maps are available on Emojot platform. 1. Touchpoint Journeys Touchpoint journeys are useful when identifying the points where customers (or consumers) interact with the organization before, during or after the experience. A touchpoint journey consists of two components. Touchpoint – A point of contact or interaction, between the business and its […]
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