Customer Satisfaction Score

Customer Satisfaction Score (CSAT) measures the users’ satisfaction with a product or service. This identifies the short-term happiness of the clients.

To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices and select the CSAT tab.

  1. Question – CSAT question of the Emotion Sensor® (Only CSAT questions will be listed down here)
  2. Period – how CSAT changes over time, either monthly or daily view can be shown
  3. Overall Score – overall CSAT score for the selected time period
Daily breakdown of CSAT Score

To see how the CSAT calculations are done, please refer this article.

To add CSAT questions to Emotion Sensors® please refer this article.

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