Engagement Rules

To engage with the emoter (respondent) based on the emote (response), the user has to add Engagement rule to the Emotion Sensor®. To create an engagement rule navigate to Engagement rules in the Dashboard.

Add Engagement Rule

Go to the dashboard Menu, navigate to Engage, Engagement rules.

Add a rule name, rule content and click on the Save button to save the rule. By clicking on the populate sample rule, the user can view a sample rule and allow it to edit and user it.

Rule Content

Rule mainly contain params and engagament action

Param

<params>
 <param>
 <name>percepticDrillDown</name>
 <operator>eq</operator>
 <value>"0"</value>
 </param>

• <name>percepticDrillDown</name> : Questions in the survey

• <operator>eq</operator> <value>“0”</value> : Response value is not equal to value “0”. Numeric value of the response (ex: The above question has the following responses and numerci values.
  This condition will trigger when the user clicks on the response which is equal to 0.
  Satisfied –> Numeric value =-1
  Ok –> Numeric value =0
  Dissatisfied –> Numeric value = +1

Engagement Action

 <engagementActions>
 <action>
 <type>activityRedirect</type>
 <data>
 <url>https://emojot.com</url>
 </data>
 </action>
</engagementActions>

• <type>activityRedirect</type> : Redirection action trigger when user click on the above resoponse. User can use the advertisementBanner as the enagagement action type.
  
• <url>https://emojot.com</url> : Redirect to this given URL

The following is the completed Rule for the URL redirection.

<cepRules>
<cepRule id="1" timeWindow="5">
 <params>
 <param>
 <name>percepticDrillDown</name>
 <operator>eq</operator>
 <value>"0"</value>
 </param> 
 </params> 
<engagementActions>
 <action>
 <type>activityRedirect</type>
 <data>
 <url>https://emojot.com</url>
 </data>
 </action>
</engagementActions> 
</cepRule>
</cepRules>

Current Rules

The Current Rule contains the previously created rules which are currently engaging with the surveys in the account.

Users can edit the previously created rules and delete the rules.