To create an email template, go to Compose in Comm-center.
Select Message type (1) as Email. To load an existing template, select the template from the drop-down in front of Template (2).
Enter From email (3), From name (4), Reply-to (5) and Subject (6) of the email.
A sample email body is available by default and the user can make changes as required. The structure of the email template cannot be changed.
Then click on the Save template or Save.
Update an email template
Click Template on Email Compose window.
Select saved template from Template drop menu.
Make changes and click top arrowhead on Save template button and click Update template and Update the template with given name.
Select saved template from Template drop menu.
Make changes and click top arrowhead on Save template button and click Update template and Update the template with given name.
Delete an email template
To delete the saved template click Delete template button.