Create a user list or select a user to send an email campaign
We can send an email campaign for created user lists or selected user/s from Contact list. Please refer to the article Contact lists in Comm-center for more information.
If you want to send an email without creating a user list, you can select the contacts from the Contact tab and send the email.
When launching an email campaign, we recommend selecting up to a maximum of 20,000 records per campaign.
Launch the Email Marketing Campaign
Click ‘Compose’ button.
Select Email from ‘Message type‘ (1) drop menu.
If you have already saved the email template, please select it from the drop down Template (2). And click on Send.
OR
Enter From email (3), From name (4), Reply-To (5) and Subject (6). Email subject is a mandatory field.
Fill the email body.
Once the changes are done to the email template, click on ‘Send‘ (10) button.
Review campaign details
To check the campaign details, go to ‘Campaign’ tab and select ‘Email campaign‘.
For each email campaign, we have the following status analytical information. Each status displays as a count and as a percentage from the total sent.
Add filter for campaign table
To filter the campaigns from Name, Date, Subject, Sent date, Performance percentage value, click Filters on the campaign page.
Then enter the filter data and click ‘Apply’ button.
Campaign Email Summary
To see the summary of the campaigns, select a campaign and click on Campaign email summary button.
To download the summary report, click Download report(2) button.
Delete campaign
To delete the current campaign records, select campaigns which you want to delete and click Delete button.
Download campagin
To download a campaign or campaigns, select the campaign (or campaigns) by ticking the box before the campaign and click on the download icon.
Campaign record details
To see the campaign details of each user, click row in the campaign table.
Then you can see the summary of Delivered, Opened, Clicked and Responded (where applicable) count of the users.
Resend the emails for campaign users
Go to campaign detail window.
Add a filter from Filter(1) drop menu.
Eg : Delivered, Responded, Not Delivered, Delivered and not Opened, Opened and not clicked etc..
Then click ‘Compose‘ (2)button and send an email for filtered user status in drop menu.
Please refer the CAMPAIGN STATUS article for more info about the campaign status.
We can send reminder emails for campaign users.
Please refer REMINDER EMAIL to learn how to send reminders.