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Score Segment Comparison

Score Segment Comparison reports can be used to compare multiple series of score segments. To access this report, scores should be assigned to responses. To learn how to assign scores to emoticons, please refer this article >> Scoring. To access this report, go to Analyze >> Score Segment Comparison Click ...
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Score Histogram Report

Score Histogram report is used to view the Histogram chart of the Emotion Sensor® questions which has scores assigned. Score Histogram Report Navigation Go to the Dashboard and click on the Menu icon on the left side upper corner. Click on the Analyze, Score Analysis, and select Score Histogram. Add ...
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Swap Emotion Sensors®

The swap feature used to load a new Emotion Sensor® for the previously loaded Emotion Sensor® URL. So the users can emote to another survey without loading a new short URL. Loads the first Emotion Sensor® using the short URL by clicking on the "eye" icon. Once users emote to ...
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Pre-selected EH data on virtual pages

Virtual pages pre-selected for the loyalty users whose enterprise hierarchy data is already captured in the comm center. Virtual pages appear before the Emotion Sensor® questions. Virtual page preselections happens according to the following flows, Loyalty first and Enterprise hierarchy enabled surveys: The survey should have loyalty first feature and ...
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Getting Responses

Once an Emotion Sensor® is created, next step is to get responses. There are multiple ways to collect responses to an Emotion Sensor® Please refer below articles to collect responses based on your preferred choice; Sending Emotion Sensors® via EmailSending Emotion Sensors® via SMSDynamic Group DeploymentEmbedding questions in Email Share ...
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Loyalty Fields

We can add loyalty fields manually. Go to Loyalty fields (1) in Settings tab in Comm-center. Add new field To add a new field, click Add new record (2) (plus icon) on top bar. Field name : Add filed name to identify.Emo signature attribute: To make as emo signaure attribute.Survey ...
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