This article is a user guide created to help understand and effectively use Emojot’s Online Reputation Management solution. All of the relevant articles have been linked to each topic for easy reference. You can go through the guides related to each section linked below:
Ticketing is essential for efficient review handling. They centralize feedback management, ensuring timely response and resolution. By creating tickets for each review, businesses can streamline workflows, assign tasks, and track progress, leading to improved customer satisfaction. Ticket Creation The ticket creation button will only be visible to users with admin or manager privileges. To create […]
AI can be a very important and helpful tool, in Emojot’s ORM the users have the ability to obtain AI Analysis done for each added location. To prompt the AI analysis, in the “Review Rating Breakdown by Location” widget the user just needs to click the “Blub” icon to bring up the AI analysis drop-down […]
Replying to reviews is one of the most crucial aspects of Review Monitoring. Review replying on Emojot’s ORM is a breeze and has multiple ways of generating responses, let’s have a look at those methods. NOTE – DIRECT REPLY IS ONLY AVAILABLE FOR GOOGLE AND FACEBOOK AT THE MOMENT AND TO BE ABLE TO DIRECTLY […]
In Emojot’s ORM, there is a comprehensive list of filtering features provided to help you sort through the various review channels and sentiments. Let’s have a look at how you can effectively use the filters to your advantage. The filter section is on the top right-hand corner of the view as a pink “Funnel” icon […]
