Capture Contacts into Comm-center

Upload customer data To upload the customer data, go to the Contacts tab in Comm-center.Click ‘Choose CSV‘ (1) on the ‘Upload Customer data‘ text field.Then select the CSV file and Upload (3).The user email address or telephone number are required fields for upload customer data file. You can download the sample CSV file and change […]

Embedding Emotion Survey® Questions in Email

To send an email with Emotion Sensor® embedding, go to Compose view in Comm- Center and click Embed tab. We can embed the Emotion Sensor® into the email in two ways. Embedding Emotion Sensor® URL Embedding Emotion Sensor® questions. Embedding Emotion Sensor® URL To embed sensor URL to the email, go to Embed and select sensor URL (This […]

Reachout Token Usage

Log on to Emojot Reachout Portal via: https://emojot.com/emojotReachout/ and enter the unique code (reach out token)* to access the portal. Enter client’s email or telephone and click on Submit to share the Emotion Sensor®. These unique codes can be generated on request only. Content should be provided in order to draft the email/sms content.

More Information

Emotion Sensor® – Emotional visual survey which captures emotion of the respondent Emoter – Respondent of an Emotion Sensor® Orchestrator – Who manages Emotion Sensors® using Emojot dashboard Enterprise Hierarchy – Hierarchy of the enterprise that needs to be captured in the analytics

Emotion Sensor® State

There are two types of states in Emotion Sensors® They are Active & Inactive. By default, the state of the Emotion Sensor® is Active. Emoters (respondents) can access and emote (respond) to active surveys. When a survey is active, it’s mentioned on the survey as below. Emoters (respondents) cannot access or emote (respond) to inactive […]

Tips & Best Practices

Emotion Sensor® Creation Ask questions to relate emotionally with the audience. Use suitable emoticons/emotive themes to reflect the emotional responses. Same emoticon should not be used for different emotional responses. Keep the Emotion Sensors® short and simple. Make sure every question is required and relates with the previous answer. Use /skip logic based on the […]

Details on Emotion Sensor® Widget

User response count per question To view the user response count per question, check the bottom left corner on the Emotion Sensor® widget on My surveys page. To move to question by question, click arrowhead on the left and right side of the widget. Emotion sensor® created date, time and version To view created date, […]