Upload customer data To upload the customer data, go to the Contacts tab in Comm-center.Click ‘Choose CSV‘ (1) on the ‘Upload Customer data‘ text field.Then select the CSV file and Upload (3).The user email address or telephone number are required fields for upload customer data file. You can download the sample CSV file and change […]
To send an email with Emotion Sensor® embedding, go to Compose view in Comm- Center and click Embed tab. We can embed the Emotion Sensor® into the email in two ways. Embedding Emotion Sensor® URL Embedding Emotion Sensor® questions. Embedding Emotion Sensor® URL To embed sensor URL to the email, go to Embed and select sensor URL (This […]
To delete an Emotion Sensor®, click on Delete survey (1)icon on the survey widget on My Surveys page. Then click on the Delete button (2) on Delete survey dialog.
Log on to Emojot Reachout Portal via: https://emojot.com/emojotReachout/ and enter the unique code (reach out token)* to access the portal. Enter client’s email or telephone and click on Submit to share the Emotion Sensor®. These unique codes can be generated on request only. Content should be provided in order to draft the email/sms content.
Emotion Sensor® – Emotional visual survey which captures emotion of the respondent Emoter – Respondent of an Emotion Sensor® Orchestrator – Who manages Emotion Sensors® using Emojot dashboard Enterprise Hierarchy – Hierarchy of the enterprise that needs to be captured in the analytics
There are two types of states in Emotion Sensors® They are Active & Inactive. By default, the state of the Emotion Sensor® is Active. Emoters (respondents) can access and emote (respond) to active surveys. When a survey is active, it’s mentioned on the survey as below. Emoters (respondents) cannot access or emote (respond) to inactive […]
Emotion Sensor® Creation Ask questions to relate emotionally with the audience. Use suitable emoticons/emotive themes to reflect the emotional responses. Same emoticon should not be used for different emotional responses. Keep the Emotion Sensors® short and simple. Make sure every question is required and relates with the previous answer. Use /skip logic based on the […]
Google Chrome Mozilla Firefox Safari Internet Explorer Edge or IE 10+
User response count per question To view the user response count per question, check the bottom left corner on the Emotion Sensor® widget on My surveys page. To move to question by question, click arrowhead on the left and right side of the widget. Emotion sensor® created date, time and version To view created date, […]
Report an Issue is provided to the users who interact with the platform to inform any problem, suggestion or Question to the emojot team. To navigate, go to the dashboard menu and select Help and click on the Report an Issue. Then the user can view a survey. After selecting the particular response user can […]