Customer satisfaction questions helps users to identify where their organizations stand. Inbuilt question capabilities in the platform allows users to add the global standard questions mentioned below. These score values are calculated automatically, real-time.
- Net Promoter Score® (NPS®) – please refer this article.
- Customer Satisfaction Score (CSAT) – please refer this article.
- Customer Effort Score (CES) – please refer this article.
To add these inbuilt questions into Emotion Sensors® please refer this article.