Multiple portals are available under Emojot platform to cater different requirements. CX Portal Provides analytics specific to the account. CX portals are created upon client request, and once created, login credentials are provided. Access the CX Portal here >>> https://emojot.com/portal/ Reach Out Portal This portal is used when an admin wants to share an email/sms […]
*Will be mentioned as EH in the document for easy reference Capture Enterprise Hierarchy To capture EH of an Emotion Sensor®, enable the toggle in front of Enterprise Hierarchy capturing and select the relevant model from dropdown in front of Enterprise Hierarchy model in last step of survey creation (Publish step). *To enable this, an […]
Virtual pages are pre-selected for the loyalty users (these users’ profile data are already captured) whose enterprise hierarchy data is already captured in the Comm-center. Virtual pages appear before the Emotion Sensor® questions. Virtual page preselections happens according to the following flows, Capture profile data first and Enterprise hierarchy enabled surveys: The survey should have […]
Step 1 A complementary domain name whitelisting is included in the “Advanced+” package you have purchased. Once activated, your emailing domain will appear in the sender address section for the receiver. We recommend you activate this before sending large volumes as it improves your brand visibility across the board. Also, it will reduce spamming while […]
This article covers the steps you have to take in order launch an email marketing campaign. The relevant articles are also linked for each point, for easy reference. What is the Comm-center? Manage contacts Enter contacts by manually uploading customer data Enter contacts by bulk uploading customer data Create contact lists Create email templates Launch […]
We can add profile data fields manually. Go to Profile data fields (1) in Settings tab in Comm-center. Add new field To add a new field, click Add new record (2) (plus icon) on top bar. Field name : Add filed name to identify. Emo signature attribute: To make as emo signaure attribute. Survey visibility: […]
We can send reminder emails for given filters.refer EMAIL CAMPAIGN post to see how we can send an email campaignTo send an email, click on the campaign detail record. Then add filters from Filter (1) drop menu. refer CAMPAIGN STATUS article for more about campaign status Click ‘Compose’ (2) button. Click on ‘ Reminder ‘ […]
Create a user list or select a user to send an SMS campaign We can send an SMS campaign for created user lists or selected user/s from the Contact list.refer USER LISTS IN COMM-CENTER for more infoIf you want to send an email without creating a user list You can select the users from the Contact tab […]
Create a user list or select a user to send an email campaign We can send an email campaign for created user lists or selected user/s from Contact list. Please refer to the article Contact lists in Comm-center for more information.If you want to send an email without creating a user list, you can select […]
We can create user list/s for selected users in the Contact tab.To create a user list, Go to Contacts (1) tab in Comm-center Then a window pops-up and asks for login credentials as the Comm-center contains PII (Personally Identifiable Information). Select particular users (2) and Click ‘Save to list’(3) button. Then enter the List name […]
