Multiple portals are available under Emojot platform to cater different requirements. CX Portal Provides analytics specific to the account. CX portals are created upon client request, and once created, login credentials are provided. Access the CX Portal here >>> https://emojot.com/portal/ Reach Out Portal This portal is used when an admin wants to share an email/sms […]
The swap feature used to load a new Emotion Sensor® for the previously loaded Emotion Sensor® URL. So the users can emote to another survey without loading a new short URL. Loads the first Emotion Sensor® using the short URL by clicking on the “eye” icon. Once users emote to this survey, go to the […]
Once the 360-Degree Feedback Roll-out is done, next step is to check the necessary analytics. Go to Analyze >> Score Overview >> 360 Overview Select the 360-degree feedback survey from the drop-down in front of Survey To create segments, choose the relevant questions from the drop-down in front of Question and hit Add. Use appropriate […]
The 360-degree feedback mechanism is a popular performance assessment review method that’s used in HR best practices. The mechanism is available on Emojot with real-time analytics and shareable reports. All analytic reports strictly protect the confidentiality and anonymity of the evaluators. Traditional 360-degree feedback methods have tremendous overhead for planning and deployment, are extremely tedious for the […]
To send out the 360-degree feedback emails, please follow the below process. Prepare the employee contact details list List down the names and email addresses of the employees who will be participating in the 360-degree evaluation.*Go to Comm-center and upload the list of employee details. Identify the employees and evaluators Each employee who is participating […]
Customer Effort Score (CES) measures how customers feel about the effort it took for them to interact with the company. There are two types of inbuilt questions to calculate CES available in the platform. The organization made it easy for me to handle my issue Overall, how easy was it to get the help you […]
Customer Satisfaction Score (CSAT) measures the users’ satisfaction with a product or service. This identifies the short-term happiness of the clients. To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices and select the CSAT tab. Question – CSAT question of the Emotion Sensor® (Only CSAT questions will be listed down here) Period – […]
Net Promoter Score® measures the willingness of customers to recommend a company’s product or service to others. NPS® long term happiness on customer loyalty. Promoters – Love the company’s product/service Passives – Somewhat satisfied Detractors – Not particularly thrilled by the product/service To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices […]
