To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports.
Reported incidents can be filtered based on below options. Apply the required filters and Refresh.
- Priority – Low/ Medium/ High/ Highest
- Status – Open/ In Progress/ Resolved
- Type – General Inquiry/ Product Errors/ Customer Experience Issue
- Emo Signature drill down type – Single/ Multiple (Based on Enterprise Hierarchy, incidents can be viewed)
- Open – Number of open incidents
- In Progress – Incidents which are open at the moment
- Resolved – Resolved incidents