Incident Reports

-- Download Incident Reports as PDF --

To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports.

Reported incidents can be filtered based on below options. Apply the required filters and Refresh.

  1. Priority – Low/ Medium/ High/ Highest
  2. Status – Open/ In Progress/ Resolved
  3. Type – General Inquiry/ Product Errors/ Customer Experience Issue
  4. Emo Signature drill down type – Single/ Multiple (Based on Enterprise Hierarchy, incidents can be viewed)
  5. Date
  • Open – Number of open incidents
  • In Progress – Incidents which are open at the moment
  • Resolved – Resolved incidents
Incident Timeline
Breakdown of reported incidents according to the incident type
Performance of the assignees
Time spent on resolving incidents
Time spent on incidents broken down by the assignee
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