Once an Emotion Sensor® is created, next step is to get responses. There are multiple ways to collect responses to an Emotion Sensor® Please refer below articles to collect responses based on your preferred choice; Sending Emotion Sensors® via Email Sending Emotion Sensors® via SMS Dynamic Group Deployment Embedding questions in Email Share Emotion Sensors® […]
Step 1 A complementary domain name whitelisting is included in the “Advanced+” package you have purchased. Once activated, your emailing domain will appear in the sender address section for the receiver. We recommend you activate this before sending large volumes as it improves your brand visibility across the board. Also, it will reduce spamming while […]
This article covers the steps you have to take in order launch an email marketing campaign. The relevant articles are also linked for each point, for easy reference. What is the Comm-center? Manage contacts Enter contacts by manually uploading customer data Enter contacts by bulk uploading customer data Create contact lists Create email templates Launch […]
We can send reminder emails for given filters.refer EMAIL CAMPAIGN post to see how we can send an email campaignTo send an email, click on the campaign detail record. Then add filters from Filter (1) drop menu. refer CAMPAIGN STATUS article for more about campaign status Click ‘Compose’ (2) button. Click on ‘ Reminder ‘ […]
Create a user list or select a user to send an SMS campaign We can send an SMS campaign for created user lists or selected user/s from the Contact list.refer USER LISTS IN COMM-CENTER for more infoIf you want to send an email without creating a user list You can select the users from the Contact tab […]
Create a user list or select a user to send an email campaign We can send an email campaign for created user lists or selected user/s from Contact list. Please refer to the article Contact lists in Comm-center for more information.If you want to send an email without creating a user list, you can select […]
Save SMS template To create an SMS template, go to Compose in Comm-center. Select SMS (from the Message type (1) drop menu. Select an emotion sensor® from Survey to embed (2) drop menu. To enter the survey URL to the SMS body by clicking the Sensor (3) button. Then click Username (4) and Unsubscribe link […]
Add/Edit/Delete user records To add a new record, click the ‘Add new record’ (2) button.Fill the fields in the ‘Add user’ window and click on the “Add user’ button. Click the ‘Delete selected record’ (3)button to delete the current user records in the contacts table. To edit a user record, select the user record and […]
To move from one page to the next one, without hitting on the Next button, enable the toggle in front of Automatic move to next page on Publish step in sensor creation and Save/Update. *This feature is available only for the campaign type Emotion Sensors®. **Also, if the page contains multiselect or page wise comments, […]
There are 3 types of status available in SMS campaigns. All: To see all types of status for sent SMSs. Responded: To see responded user details who is submitted emotes from Emotion Sensors® for received SMSs Not responded: To see user details who has not responded for the embedded Emotion Sensors® by submitting emotes.
