Reminder Email Campaign

We can send reminder emails for given filters.refer EMAIL CAMPAIGN post to see how we can send an email campaignTo send an email, click on the campaign detail record. Then add filters from Filter (1) drop menu. refer CAMPAIGN STATUS article for more about campaign status Click ‘Compose’ (2) button. Click on ‘ Reminder ‘ […]

SMS Campaign

Create a user list or select a user to send an SMS campaign We can send an SMS campaign for created user lists or selected user/s from the Contact list.refer USER LISTS IN COMM-CENTER for more infoIf you want to send an email without creating a user list You can select the users from the Contact tab […]

SMS Template

Save SMS template To create an SMS template, go to Compose in Comm-center. Select SMS (from the Message type (1) drop menu. Select an emotion sensor® from Survey to embed (2) drop menu. To enter the survey URL to the SMS body by clicking the Sensor (3) button. Then click Username (4) and Unsubscribe link […]

Manage Contacts in Comm-Center

There are three ways to capture user data into Comm-center. Upload customer data from Excel file. Capture user profile data from Emotion Sensor® UI. Capture user data from Reachout portal. Refer how we can Capture Contacts into Comm-center article for more info. Manage Comm-center user data Add/Edit/Delete user records To add a new record, click […]

Automatic Move to Next Page

To move from one page to the next one, without hitting on the Next button, enable the toggle in front of Automatic move to next page on Publish step in sensor creation and Save/Update. *This feature is available only for the campaign type Emotion Sensors®. **Also, if the page contains multiselect or page wise comments, […]

Campaign Status

Email Campaign Status There are 8 types of status available in the email campaign. We can send the emails and check campaign details by filtering data from these statuses. All: To see all user status for sent emails. Delivered: To see only delivered user details for sent emails Responded: To see who has submitted emotes […]

Campaign Performance

To view the performance of a campaign, go to Visualize > Campaigns. Select the Emotion Sensor® from the drop-down in front of Survey and Refresh. Select the campaign type (Emali/SMS) from the drop-down in front of Channel. To compare two or more campaigns’ performance of one channel (either Email/SMS), select the Emotion Sensors® from the […]