Allow engagement To engage with the emoter (respondent) based on the emote (response), enable the toggle in front of Engagement in Publish step of Emotion Sensor® creation and Update the Emotion Sensor®. This can be used to redirect the emoters (respondents) to watch a video, to send an SMS/email, to an advertisement, or to another […]
We can send an email in two methods, Emojot Default Microsoft account To Configure the Microsoft account, go to Communication Configurations in Settings (1) tab in Comm Center.Click Sign in with Microsoft (2) button. Enter email/phone number/ skype username (3) for login to the account. Click Next (4) button and enter the password.Then click Sign […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey state Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. Then the […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. The 1st […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. Then the […]
Case Management Solution helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an case workflow that is customizable based on each client’s requirements. The case management workflow can be configured to trigger […]
To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]
To check the progress or statistics of the case management workflow, go to Cases >> Case Management. (In order to check statistics, workflow should be configured first. Please contact our engineering team to configure case management. Case Management can be renamed based on the organization’s requirements and can be used the same terminologies to keep […]
Emoter Journey Designer allows engaging with the emoter (respondent) based on the emote (response) using three different ways. The following are the different transition types in emoter journey designer, State Navigation Banner Display URL Redirection To add State Navigation transition please refer to this article. To add Banner Display transition please refer to this article. […]
