Allow engagement To engage with the emoter (respondent) based on the emote (response), enable the toggle in front of Engagement in Publish step of Emotion Sensor® creation and Update the Emotion Sensor®. This can be used to redirect the emoters (respondents) to watch a video, to send an SMS/email, to an advertisement, or to another […]
DGD is a newly introduced packaged solution to ease your survey deployment pain! DGD enables you to deploy your surveys with any team within the organization. After a team meeting do you want to quickly run a survey and view results instantly? Then this could be the ideal solution for you! DGD also facilitates easy maintenance of teams and groups […]
Login to Emojot Reach-out Portal using a unique code. Add new member – enter name, mobile and email of the new personnel and click on Add to group Group members – members whose details are already added to the group Select All / Unselect All – click on these buttons to select/unselect all the members […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey state Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. Then the […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. The 1st […]
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. Then the […]
Case Management Solution helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an case workflow that is customizable based on each client’s requirements. The case management workflow can be configured to trigger […]
To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]
To check the progress or statistics of the case management workflow, go to Cases >> Case Management. (In order to check statistics, workflow should be configured first. Please contact our engineering team to configure case management. Case Management can be renamed based on the organization’s requirements and can be used the same terminologies to keep […]
Emotion Sensor® Creation Ask questions to relate emotionally with the audience. Use suitable emoticons/emotive themes to reflect the emotional responses. Same emoticon should not be used for different emotional responses. Keep the Emotion Sensors® short and simple. Make sure every question is required and relates with the previous answer. Use /skip logic based on the […]
