Analytics Touchpoint Map With this release, Emojot introduces the new reporting capability; “Touchpoint Map”. This capability allows the admins to outline and analyze each interaction of a customer with the organization. This process looks at each step of the customer journey and identifies the places where customers come in contact with/experience with them. Admins can […]
Emotion Sensors™ Save & continue responses With this release, a new capability is introduced which allows respondents to save the survey and come back later to finish their response. Respondents can pause and save the responses at any given time. When they return, they have the option to either resume or to restart the survey […]
Platform Security Improvements to dashboard data protection As the Data Processor, Emojot has introduced more application level security measures to protect our clients’ (Data Controllers’) information. PII masking and user role based restrictions are imposed on PII to provide more security. By default, PII data are masked in all reports in the dashboard. “Admin” type […]
Introducing One time – Survey Option With this release, we have introduced a new option “One time Survey” to Emojot’s Comm-center email and SMS flows. When an admin selects this option while deploying emails through Comm-center, it allows users to respond to the deployed survey only once. This capability is useful when sending reminders to […]
Employee Screening Flow Emojot introduces this new “Employee Screening Flow” to maintain a safe workplace as employees return to work during the Covid-19 pandemic. This process screens, validates and traces employees who enter the facility. The flow consists of globally validated screening standards and AI based decision tree models and can be deployed very fast. […]
Improvements to Respondent Journey Respondent Journey is improved to provide a clear view of how respondents have provided their feedback to multiple Emotion Sensors®. Clear separation and order have made the view clearer and better. Revamped Metric Analysis report With this release, users can disable pre-defined Enterprise Metrics temporarily to view Emotion Sensor® performance, including […]
Score based alerts With this release, users can set business rules to send alerts based on the score value of reseponses. The reachback email content and receivers can be customized based on score ranges and threshold values. This is helpful for segmenting respondents and providing proper reachback. Upgraded emoji store in Emotion Sensor® creation The […]
Loyalty Points Redeem Portal Loyalty points redeem portal is introduced as an extension to the existing Reachout Portal. Your customers can check balance/redeem the loyalty points they have earn. Security improvements to Emotion Sensor® Embedded Emails All links in the Emails sent from Emojot are now sent in HTTPS protocol which will enhance the data […]
Interactive Emails With this release, orchestrators can embed the Emotion Sensors® into the email itself. Therefore, respondents can respond to the survey on the email without needing to open a new tab. With this newly introduced capability, you’ll be able to: Give engaging, interactive, and actionable email experience to the respondents Offer a new level […]
Customized Thank You Pages With this release, the capability to customize thank you page note based on user’s response is introduced. Orchestrators can now define rules which will show different thank you page contents based on user responses. Improvements to Incident Management Incidents can be managed and tracked easily from the system-generated incident numbers and […]
