Salesforce Integration With this release, Salesforce integration capabilities are introduced to Emojot platform. Users can synchronize data into inbuilt and custom Salesforce objects in real-time. Organizations can map Emojot’s survey data with their own object fields and even merge survey fields when syncing.
Sensors Improvements to file upload capability Emojot recently introduced file uploading capability from sensors. If a respondent has selected a file(s) and not uploaded, it is highlighted and the respondent cannot proceed to the next page. This will ensure respondent will always upload the selected file(s) when response is submitted. Forward Enterprise Hierarchy values (context […]
Sensors File upload through Emotion Sensors™ With this release, we have introduced the capability to upload files through Emotion Sensors. This can be applicable in various use cases such as; Uploading images to provide evidence/context to CX sensor responses Images and supporting documents as evidence in audit/compliance processes Uploading feedback in voice clips Uploading screenshots […]
Analytics Touchpoint Map With this release, Emojot introduces the new reporting capability; “Touchpoint Map”. This capability allows the admins to outline and analyze each interaction of a customer with the organization. This process looks at each step of the customer journey and identifies the places where customers come in contact with/experience with them. Admins can […]
Emotion Sensors™ Save & continue responses With this release, a new capability is introduced which allows respondents to save the survey and come back later to finish their response. Respondents can pause and save the responses at any given time. When they return, they have the option to either resume or to restart the survey […]
Introducing One time – Survey Option With this release, we have introduced a new option “One time Survey” to Emojot’s Comm-center email and SMS flows. When an admin selects this option while deploying emails through Comm-center, it allows users to respond to the deployed survey only once. This capability is useful when sending reminders to […]
Score based alerts With this release, users can set business rules to send alerts based on the score value of reseponses. The reachback email content and receivers can be customized based on score ranges and threshold values. This is helpful for segmenting respondents and providing proper reachback. Upgraded emoji store in Emotion Sensor® creation The […]
Loyalty Points Redeem Portal Loyalty points redeem portal is introduced as an extension to the existing Reachout Portal. Your customers can check balance/redeem the loyalty points they have earn. Security improvements to Emotion Sensor® Embedded Emails All links in the Emails sent from Emojot are now sent in HTTPS protocol which will enhance the data […]
Interactive Emails With this release, orchestrators can embed the Emotion Sensors® into the email itself. Therefore, respondents can respond to the survey on the email without needing to open a new tab. With this newly introduced capability, you’ll be able to: Give engaging, interactive, and actionable email experience to the respondents Offer a new level […]
Customized Thank You Pages With this release, the capability to customize thank you page note based on user’s response is introduced. Orchestrators can now define rules which will show different thank you page contents based on user responses. Improvements to Incident Management Incidents can be managed and tracked easily from the system-generated incident numbers and […]
