Improvements to Respondent Journey Respondent Journey is improved to provide a clear view of how respondents have provided their feedback to multiple Emotion Sensors®. Clear separation and order have made the view clearer and better. Revamped Metric Analysis report With this release, users can disable pre-defined Enterprise Metrics temporarily to view Emotion Sensor® performance, including […]
Score based alerts With this release, users can set business rules to send alerts based on the score value of reseponses. The reachback email content and receivers can be customized based on score ranges and threshold values. This is helpful for segmenting respondents and providing proper reachback. Upgraded emoji store in Emotion Sensor® creation The […]
Loyalty Points Redeem Portal Loyalty points redeem portal is introduced as an extension to the existing Reachout Portal. Your customers can check balance/redeem the loyalty points they have earn. Security improvements to Emotion Sensor® Embedded Emails All links in the Emails sent from Emojot are now sent in HTTPS protocol which will enhance the data […]
Interactive Emails With this release, orchestrators can embed the Emotion Sensors® into the email itself. Therefore, respondents can respond to the survey on the email without needing to open a new tab. With this newly introduced capability, you’ll be able to: Give engaging, interactive, and actionable email experience to the respondents Offer a new level […]
Customized Thank You Pages With this release, the capability to customize thank you page note based on user’s response is introduced. Orchestrators can now define rules which will show different thank you page contents based on user responses. Improvements to Incident Management Incidents can be managed and tracked easily from the system-generated incident numbers and […]
Word Cloud Report With this release, the ability to generate word clouds based on text feedback given to an Emotion Sensor® is introduced. These are generated based on the relative importance of the words found in the comments. Businesses can easily identify the areas that needs to be improved at a glance using this capability. […]
Incidents Management We are happy to announce the rollout of our Incidents Management Solution (Beta version). Our clients can now demonstrate to their customers in a very personal manner that their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback […]
Product & Feature Highlights Download the 360-degree performance report as an Excel With this release, organizations can download response rates onto an Excel in different formats such as evaluator wise, subject wise as well as individual user wise. These response rates can be monitored in realtime to take necessary actions to improve overall response rates. […]
Product & Feature Highlights Upgrades to histogram report With this release, histogram report is upgraded in many ways such as percentage view, tabular view of score frequency bands, etc. These improvements provide more insights and users can spot issues at a glance. Improvements to Score Overview Report Hide column option Score Overview report is capable […]
Product & Feature Highlights Score Histogram Report A new report has been introduced to visualize response score frequencies as a histogram. This can be applied for survey campaigns like GHQ12. Comm – Center Improvements User Creation Now new users can easily be added to Comm-center from a UI form. Campaign Filtering Built-in filter to list […]
