Process journeys are useful when identifying the touchpoints that need attention to improve the flow. A process journey consists of below components: Node: A point that the data indicates a customer (or user) interaction with a business. Connection: A path that connects two nodes. Records (a.k.a. Events): An action of going through a node. Typically […]
Go to the dashboard Menu and click on the Analyze, Basic Reports, and select Timeline And Pulse Meter. Select Analytic type as Pulse meter or Timeline from the drop-down, after selecting surveys you can’t change the Analytic type. If you want to change the analytics type remove the selected surveys and change the type and […]
Assign score By assigning scores to the responses, a common indicator can be derived to compare between sensors/questions/etc. To assign scores to responses, go to Design step in sensor creation.Click on the cogwheel icon in front of question box. Then click Assign score min to max or Assign score max to min. You can assign […]
Basic Reports contains three reports, which use to analyze data. The following reports contain under the Basic Reports. Tabular And Pie Charts (Previously known as Cross Sensor Comparison) Count And Ranking (Previously known as Cross Sensor Single Theme) Timeline And Pulse Meter (Previously known as Cross Sensor Multiple Theme) Navigation Go to the dashboard, click […]
To show emoters (respondents) a real-time summary of results when they emote (response) to a sensor, this can be used. To turn this on, go to Publish step of sensor creation and enable the toggle in front of Show analytics. Enabling this gives options to select the types of analytics that should be shown to […]
Go to the dashboard, click on the Menu, Visualize and go to the Comments and select Comment Categories & Sentiment. Select a survey from the Select survey dropdown and select pages from the Select pages section to view particular page comments in the report. Add date filters and add emo signature filters using the Emo […]
Go to the dashboard Menu and click on the Analyze, Basic Reports and select Count And Ranking. Charts will appear only for the surveys which have the same emotive themes. Select surveys that contain the same emotive themes from the Surveys dropdown. Add filters that you want to add for the chart. Select the chart […]
Go to the dashboard Menu and click on the Analyze, Basic Reports and select Tabular And Pie Charts. Emolytics Criteria Select one or more surveys from the Select surveys section and add other filters that you want to add for the data and select Display Mode as Table or Pie and click on the Refresh […]
Two types of journey maps are available on Emojot platform. 1. Touchpoint Journeys Touchpoint journeys are useful when identifying the points where customers (or consumers) interact with the organization before, during or after the experience. A touchpoint journey consists of two components. Touchpoint – A point of contact or interaction, between the business and its […]
There are 3 types of status available in SMS campaigns. All: To see all types of status for sent SMSs. Responded: To see responded user details who is submitted emotes from Emotion Sensors® for received SMSs Not responded: To see user details who has not responded for the embedded Emotion Sensors® by submitting emotes.
