Customer Satisfaction Score (CSAT) measures the users’ satisfaction with a product or service. This identifies the short-term happiness of the clients. To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices and select the CSAT tab. Question – CSAT question of the Emotion Sensor® (Only CSAT questions will be listed down here) Period – […]
Net Promoter Score® measures the willingness of customers to recommend a company’s product or service to others. NPS® long term happiness on customer loyalty. Promoters – Love the company’s product/service Passives – Somewhat satisfied Detractors – Not particularly thrilled by the product/service To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices […]
This report can be used to analyze customer feedback on a selected survey or using twitter keywords. Enter keywords and Twitter checkbox allow filtering comments related to the added keyword. These comments get categorized as negative and positive comments with the percentage. Location and date filters allow us to filter out comments further. Using Select […]
Anonymous responses option lets users to choose whether they want their respondents to be identified or not. This feature is most useful when sharing the Emotion Sensor® on email and collecting responses on KIOSK mode. Responses collected on KIOSK mode are anonymous by default. To learn more about KIOSK mode, please refer this article >> […]
Continuous responses option lets users to choose whether they want their respondents to respond continuously to a given Emotion Sensor®. This feature is most useful when sharing the Emotion Sensor® on email. When sharing Emotion Sensors® on email, respondents can be either tracked or not tracked. When Emoting type is selected as Continuous, it allows […]
Correlation is a statistical method used to assess a possible association between two variables. Using Correlation Analysis function, users can see whether an association exists between two variables (i.e. two questions). To go to the report follow Analyze >> Correlation Analysis path. Select the Emotion Sensor® (1) that contains the questions (2) you need to […]
Text Comments Report help you go through all the text based responses to required questions and filter them as you need. Text Responses contain some of the most insightful and valuable information that a user can hope for. Lets go through how you can take advantage of that. Text Comment Filtering Emojot offers a wide […]
Tabular Responses allows you to view and filter out all the responses accordingly depending on the questions and responses. Lets get into how you can go through the categorized responses that you receive from your Sensor in a Tabular format. Tabular View Below you can see a sample view of what you can expect once […]
Pie Chart Responses allows you to view and filter out all the responses accordingly by questions while gaining a quick understanding. Lets get into how you can go through the categorized responses that you receive from your Sensor in illustrious Pie charts. Pie Chart View Below you can see a sample view of what you […]
Individual Responses allows you to go through each and every response that is placed through the Emotion Sensors™ Lets get into how you can go through the responses that you receive from your Sensor. Response Filtering Emojot offers a wide range of filtering options that you can use to filter out every single aspect and […]
