DGD is a newly introduced packaged solution to ease your survey deployment pain! DGD enables you to deploy your surveys with any team within the organization. After a team meeting do you want to quickly run a survey and view results instantly? Then this could be the ideal solution for you! DGD also facilitates easy maintenance of teams and groups […]
Login to Emojot Reach-out Portal using a unique code. Add new member – enter name, mobile and email of the new personnel and click on Add to group Group members – members whose details are already added to the group Select All / Unselect All – click on these buttons to select/unselect all the members […]
Log on to Emojot Reachout Portal via: https://emojot.com/emojotReachout/ and enter the unique code (reach out token)* to access the portal. Enter client’s email or telephone and click on Submit to share the Emotion Sensor®. These unique codes can be generated on request only. Content should be provided in order to draft the email/sms content.
We can send an email in two methods, Emojot Default Microsoft account To Configure the Microsoft account, go to Communication Configurations in Settings (1) tab in Comm Center.Click Sign in with Microsoft (2) button. Enter email/phone number/ skype username (3) for login to the account. Click Next (4) button and enter the password.Then click Sign […]
To view the performance of a campaign, go to Visualize > Campaigns. Select the Emotion Sensor® from the drop-down in front of Survey and Refresh. Select the campaign type (Emali/SMS) from the drop-down in front of Channel. To compare two or more campaigns’ performance of one channel (either Email/SMS), select the Emotion Sensors® from the […]
Go to the dashboard Settings emoting token section. Generate tokens To generate tokens, select the survey from the Select survey dropdown. Select the token type from the Token type dropdown. Token types Continuous : If the token type selected as continuous the user would be able to reuse the generated token in the same browser. […]
Kiosk mode allows multiple users to emote (respond) using the same device. Each emote (respond) is considered as an emote (respond) by a different emoter (respondent). Kiosk are used when emotes (responses) are collected using a tablet or any other common device. Hospitals, factories, restaurants are such examples. Allow Kiosk To enable the kiosk mode, […]
Case Management Solution helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an case workflow that is customizable based on each client’s requirements. The case management workflow can be configured to trigger […]
To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]
Emotion Sensor® – Emotional visual survey which captures emotion of the respondent Emoter – Respondent of an Emotion Sensor® Orchestrator – Who manages Emotion Sensors® using Emojot dashboard Enterprise Hierarchy – Hierarchy of the enterprise that needs to be captured in the analytics
