To add inbuilt questions, click on the cogwheel on the left of the page and select Add inbuilt question. From the drop down menu, select the Type (Customer Satisfaction Indices/Demographics) and Sub type (NPS/CSAT/CES1/CES2 or Age/Gender/Marital Status) and Apply.
To show emoters (respondents) a real-time summary of results when they emote (response) to a sensor, this can be used. To turn this on, go to Publish step of sensor creation and enable the toggle in front of Show analytics. Enabling this gives options to select the types of analytics that should be shown to […]
Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]
Thank you page To add a Thank you page when the sensor is submitted, go to Publish step in sensor creation. Enable the toggle in front of Thank you page (1) and click on the + Thank you page options (2) below the toggle to edit the page settings. Thank you page settings To add […]
To move from one page to the next one, without hitting on the Next button, enable the toggle in front of Automatic move to next page on Publish step in sensor creation and Save/Update. *This feature is available only for the campaign type Emotion Sensors®. **Also, if the page contains multiselect or page wise comments, […]
Numbering can be added to the questions to organize them accordingly. To turn on/off numbering, enable the toggle in front of Show question numbers in Publish step of sensor creation and Update.
Upload images Go to Image Gallery in Settings and select the relevant tab, either Skin images or Email images. Click on Upload images button and drop/click to upload the files. Only JPEG and PNG images less than 500KB are accepted. *Maximum number of files that can be uploaded at a time is 10. Click on […]
To learn how to create emoticons on the platform, please refer this article >> Create Emoticons Create inline emotive themes Go to Design step in survey creation. Type the respective responses/answers below the emoji. To change emojis, click on the cogwheel icon top right corner of the emoticon box. Go to Edit and select an […]
Feedback themes can be used to get more insights from the emoters (respondents) such as what they’d recommend, how to be improved, etc. Create/edit/delete feedback theme To create an inline comment theme, enable the toggle in front of Text feedback in Design step of sensor creation. Click on the Pencil icon to edit the field […]
