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When demographic questions are added to the Emotion Sensors® those questions can be used to cross analyze the data in other questions of the same Emotion Sensor®. Question - question that needs to be cross referenced with the demographic questionDemographic - demographic question To make the questions demographic type, please ...

Customer Effort Score (CES) measures how customers feel about the effort it took for them to interact with the company. There are two types of inbuilt questions to calculate CES available in the platform. The organization made it easy for me to handle my issue Overall, how easy was it ...

Customer Satisfaction Score (CSAT) measures the users' satisfaction with a product or service. This identifies the short-term happiness of the clients. To view the report, go to Visualize >> Emolytics >> Customer Satisfaction Indices and select the CSAT tab. Question – CSAT question of the Emotion Sensor® (Only CSAT questions ...

Net Promoter Score® measures the willingness of customers to recommend a company’s product or service to others. NPS® long term happiness on customer loyalty. Promoters – Love the company’s product/servicePassives – Somewhat satisfiedDetractors – Not particularly thrilled by the product/service NPS® representation To view the report, go to Visualize >> ...

This report can be used to analyze customer feedback on a selected survey or using twitter keywords. Enter keywords and Twitter checkbox allow filtering comments related to the added keyword. These comments get categorized as negative and positive comments with the percentage. Location and date filters allow us to filter ...

Emotion Sensor® - Emotional visual survey which captures emotion of the respondentEmoter - Respondent of an Emotion Sensor® Orchestrator - Who manages Emotion Sensors® using Emojot dashboardEnterprise Hierarchy - Hierarchy of the enterprise that needs to be captured in the analytics Enterprise Hierarchy with 4 levels ...