Case Management Solution

Case Management Solution helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an case workflow that is customizable based on each client’s requirements. The case management workflow can be configured to trigger […]

Emojot 11.3.1 – What’s new?

Experience Management (XM) Url based auto profile details submission for custom unique loyalty fields We have improved the automatic respondent profile association to Emojot Sensors for our omni channel deployment methods. Workflow Management (WFM) Workflow UI designer – Phase 1 With this release we have introduced the phase 1 of Emojot WFM platform’s visual designer. […]

Emojot 10.2.0 – What’s new?

User Management Revamped User Management Flow Is User management a pain in your digital transformation project? Are you struggling to control access in your multi-tenant deployments? With Emojot’s user management capability, this will be yet another efficient task in your journey! We have significantly revamped the entire User Management flow to improve the end-user experience. […]

Emojot 10.1.6 – What’s new?

Emotion Sensors™ Extend sensor profile lookup to support multiple profile fields Respondent profiles can be looked up with a unique key (Email, Mobile Number or other custom unique key) and loaded into the Emotion Sensors. With this release, we have implemented custom validations into that which will give you the flexibility to execute your own […]

Emojot 10.0.0 – What’s new?

Sensor UI Preview option for media file upload through Emotion Sensors™ With this release, a new sophisticated feature is introduced to the Emotion Sensors™. Admins can define the response palettes in such a way that the respondents can see different response palettes based on their deployment context. This capability comes in handy when the same […]

Emojot 9.7.3 – What’s new?

Sensors Improvements to file upload capability Emojot recently introduced file uploading capability from sensors. If a respondent has selected a file(s) and not uploaded, it is highlighted and the respondent cannot proceed to the next page. This will ensure respondent will always upload the selected file(s) when response is submitted. Forward Enterprise Hierarchy values (context […]

Emojot 9.7.2 – What’s new?

Sensors File upload through Emotion Sensors™ With this release, we have introduced the capability to upload files through Emotion Sensors. This can be applicable in various use cases such as; Uploading images to provide evidence/context to CX sensor responses Images and supporting documents as evidence in audit/compliance processes Uploading feedback in voice clips Uploading screenshots […]

Emojot 9.7.1 – What’s new?

Analytics Touchpoint Map With this release, Emojot introduces the new reporting capability; “Touchpoint Map”. This capability allows the admins to outline and analyze each interaction of a customer with the organization. This process looks at each step of the customer journey and identifies the places where customers come in contact with/experience with them. Admins can […]

Emojot 9.4.1 – What’s new?

Score based alerts With this release, users can set business rules to send alerts based on the score value of reseponses. The reachback email content and receivers can be customized based on score ranges and threshold values. This is helpful for segmenting respondents and providing proper reachback. Upgraded emoji store in Emotion Sensor® creation The […]

Emojot 9.4.0 – What’s new?

Loyalty Points Redeem Portal Loyalty points redeem portal is introduced as an extension to the existing Reachout Portal. Your customers can check balance/redeem the loyalty points they have earn. Security improvements to Emotion Sensor® Embedded Emails All links in the Emails sent from Emojot are now sent in HTTPS protocol which will enhance the data […]