There are 8 types of status available in the email campaign. We can send the emails and check campaign details by filtering data from these statuses. Kindly note the responded status is not applicable for email marketing campaigns. All: To see all user status for sent emails. Delivered: To see only delivered user details for […]
The profile data records update when the user has submitted different enterprise data from Emotion Sensor® UI. To update new data in profile data records, Submit loyalty data(1) as already captured in the Comm-center and submit enterprise data (2) from virtual pages in Emotion Sensor®. Then go to Comm-center and search for the profile data […]
Respondent Journey capability provided by Emojot platform plays a huge role when identifying respondents’ behavior in granular level. Respondent’s journey can be viewed on Comm-center as well as under Comment Categories and Sentiment report. Go to Comm-center and click on the heartbeat icon on the contacts table. To view the Respondent Journey, first unmask PII […]
To view real-time movement of a survey, go to Visualize >> Live stream. Select Emotion Sensor® from the Select survey (1)drop menu. Select the Question (2) and emote category (3). Then select Chart type (4) by clicking on checkboxes. Pulse meter – Bar Emoter Ticker Map Comments. And select the Language (5) from the drop […]
In this report, we can see and moderate the given comments by users from the emotional sensors® Go to Comments in Visualize menu.Then go to List and Moderation. To see the comments in this report, first you have to enable the comments and comment buzz from the emotional sensor® creation flow.refer FEEDBACK THEMES post to […]
To view the performance of a campaign, go to Visualize > Campaigns. Select the Emotion Sensor® from the drop-down in front of Survey and Refresh. Select the campaign type (Emali/SMS) from the drop-down in front of Channel. To compare two or more campaigns’ performance of one channel (either Email/SMS), select the Emotion Sensors® from the […]
Go to the dashboard Analyze, Email report. Report settings Select a survey from the Select surveys dropdown and select a question which you need to appear on the email. Select a time period (Days or Months in a number format) and select Time-series such as All, First emote, last emote. Add Emo signature if needed. […]
To create NPS® Analysis Report, first create an Emotion Sensor® with NPS questions.refer NET PROMOTER SCORE® article for more info about NPS®. Add segments to the report Go to NPS Analysis under Analyze in the main menu. Select the Emotion Sensor® from the drop-down in front of Survey (1)and the questions from the drop-down in […]
2D Analysis report allows users to compare two questions in the same survey. Go to the dashboard Analyze section and select 2D Analysis report. Add Filter Chart: Select chart type (Stack, Bar), Count/percentage and enable column value to view the value on the top of the chart. Date: Select the particular date to view the […]
