SMS Campaign

Create a user list or select a user to send an SMS campaign We can send an SMS campaign for created user lists or selected user/s from the Contact list.refer USER LISTS IN COMM-CENTER for more infoIf you want to send an email without creating a user list You can select the users from the Contact tab […]

SMS Template

Save SMS template To create an SMS template, go to Compose in Comm-center. Select SMS (from the Message type (1) drop menu. Select an emotion sensorĀ® from Survey to embed (2) drop menu. To enter the survey URL to the SMS body by clicking the Sensor (3) button. Then click Username (4) and Unsubscribe link […]

Manage Contacts in Comm-Center

There are three ways to capture user data into Comm-center. Upload customer data from Excel file. Capture user profile data from Emotion SensorĀ® UI. Capture user data from Reachout portal. Refer how we can Capture Contacts into Comm-center article for more info. Manage Comm-center user data Add/Edit/Delete user records To add a new record, click […]