Customer satisfaction questions helps users to identify where their organizations stand. Inbuilt question capabilities in the platform allows users to add the global standard questions mentioned below. These score values are calculated automatically, real-time. Net Promoter Score® (NPS®) – please refer this article. Customer Satisfaction Score (CSAT) – please refer this article. Customer Effort Score […]
Case Management Solution helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an case workflow that is customizable based on each client’s requirements. The case management workflow can be configured to trigger […]
To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]
To check the progress or statistics of the case management workflow, go to Cases >> Case Management. (In order to check statistics, workflow should be configured first. Please contact our engineering team to configure case management. Case Management can be renamed based on the organization’s requirements and can be used the same terminologies to keep […]
Perceptic map provides a new context and perspective to data that is simply not possible with tables and charts. It helps users discover how data are spread in different locations. Question – the selected question of the Emotion Sensor® Type – there are two types available in for the perceptic map. Location volume – this […]
Emotive timeline is a graphical way of displaying how emotes (responses) were captured in chronological order. Question – the question selected from the Emotion Sensor® Period – there are three options available under this Daily – daily view of the data Monthly – monthly view of the data Zoomable – this view can be drilled […]
When demographic questions are added to the Emotion Sensors® those questions can be used to cross analyze the data in other questions of the same Emotion Sensor®. Question – question that needs to be cross referenced with the demographic question Demographic – demographic question To make the questions demographic type, please refer this article >> […]
Customer Effort Score (CES) measures how customers feel about the effort it took for them to interact with the company. There are two types of inbuilt questions to calculate CES available in the platform. The organization made it easy for me to handle my issue Overall, how easy was it to get the help you […]
