By ranking responses, emoters (respondents) can compare the given options in order of preference. To allow ranked responses, go to Design step in sensor creation.Click on the cogwheel icon in front of question box and go to Settings. Then Question settings window pops up and enable the toggle in front of Allow multiple choices. When […]
Allowing multiple responses, emoters (respondents) can give more than one answer to a question. To allow multiple responses, go to Design step in Emotion Sensor® creation.Click on the cogwheel icon in front of question box and go to Settings Then Question settings window pops up and enable the toggle in front of Allow multiple choices. […]
To add inbuilt questions, click on the cogwheel on the left of the page and select Add inbuilt question. From the drop down menu, select the Type (Customer Satisfaction Indices/Demographics) and Sub type (NPS/CSAT/CES1/CES2 or Age/Gender/Marital Status) and Apply.
To show emoters (respondents) a real-time summary of results when they emote (response) to a sensor, this can be used. To turn this on, go to Publish step of sensor creation and enable the toggle in front of Show analytics. Enabling this gives options to select the types of analytics that should be shown to […]
Allow engagement To engage with the emoter (respondent) based on the emote (response), enable the toggle in front of Engagement in Publish step of Emotion Sensor® creation and Update the Emotion Sensor®. This can be used to redirect the emoters (respondents) to watch a video, to send an SMS/email, to an advertisement, or to another […]
Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]
Thank you page To add a Thank you page when the sensor is submitted, go to Publish step in sensor creation. Enable the toggle in front of Thank you page (1) and click on the + Thank you page options (2) below the toggle to edit the page settings. Thank you page settings To add […]
To move from one page to the next one, without hitting on the Next button, enable the toggle in front of Automatic move to next page on Publish step in sensor creation and Save/Update. *This feature is available only for the campaign type Emotion Sensors®. **Also, if the page contains multiselect or page wise comments, […]
To send an email with Emotion Sensor® embedding, go to Compose view in Comm- Center and click Embed tab. We can embed the Emotion Sensor® into the email in two ways. Embedding Emotion Sensor® URL Embedding Emotion Sensor® questions. Embedding Emotion Sensor® URL To embed sensor URL to the email, go to Embed and select sensor URL (This […]
