Duplicate an Emotion Sensor®
To duplicate a sensor within the same account, click on Duplicate surveyicon on sensor widget on My sensors page. Provide Name and URL for the new sensor and click on Duplicate.
Dynamic Group Deployment (DGD)
DGD is a newly introduced packaged solution to ease your survey deployment pain! DGD enables you to deploy your surveys with any team within the organization. After a team meeting do you want to quickly run a survey and view results instantly? Then this could be the ideal solution for you! DGD also facilitates easy maintenance of teams and groups […]
Dynamic Group Deployment (DGD) Roll-out
Login to Emojot Reach-out Portal using a unique code. Add new member – enter name, mobile and email of the new personnel and click on Add to group Group members – members whose details are already added to the group Select All / Unselect All – click on these buttons to select/unselect all the members […]
Emoting Tokens
Go to the dashboard Settings emoting token section. Generate tokens To generate tokens, select the survey from the Select survey dropdown. Select the token type from the Token type dropdown. Token types Continuous : If the token type selected as continuous the user would be able to reuse the generated token in the same browser. […]
URL Redirection
Go to the dashboard Engage, Emoter Journey Designer section. Add Journey State Provide a journey name in the Journey name (Required) filed. Then click on the Add journey state and provide a state name in the Journey state name(Required) and select a survey from the dropdown. Then click on the Add state button. Then the […]
Kiosks
Kiosk mode allows multiple users to emote (respond) using the same device. Each emote (respond) is considered as an emote (respond) by a different emoter (respondent). Kiosk are used when emotes (responses) are collected using a tablet or any other common device. Hospitals, factories, restaurants are such examples. Allow Kiosk To enable the kiosk mode, […]
Import an Emotion Sensor® From an Excel File
Go to the dashboard and click on the Import survey button. The Import survey window gets open and clicks on the Download Sample button to download a sample excel file. Change the downloaded excel sheet according to the survey that you want to create. Number 1: Provide the Emotion Sensor® name here. Number 2: Provide […]
Case Management Solution
Case Management Solution helps orchestrators to demonstrate to their customers’ feedback is important, by resolving their issues in a systematic and timely manner. Employees can create tickets to follow up on customer feedback actions along an case workflow that is customizable based on each client’s requirements. The case management workflow can be configured to trigger […]
Incident Reports
To check the analytics of the reported incidents, go to Incidents (Beta) >> Incident Reports. Reported incidents can be filtered based on below options. Apply the required filters and Refresh. Priority – Low/ Medium/ High/ Highest Status – Open/ In Progress/ Resolved Type – General Inquiry/ Product Errors/ Customer Experience Issue Emo Signature drill down […]
More Information
Emotion Sensor® – Emotional visual survey which captures emotion of the respondent Emoter – Respondent of an Emotion Sensor® Orchestrator – Who manages Emotion Sensors® using Emojot dashboard Enterprise Hierarchy – Hierarchy of the enterprise that needs to be captured in the analytics