We can add profile data fields manually. Go to Profile data fields (1) in Settings tab in Comm-center. Add new field To add a new field, click Add new record (2) (plus icon) on top bar. Field name : Add filed name to identify. Emo signature attribute: To make as emo signaure attribute. Survey visibility: […]
Add/Edit/Delete user records To add a new record, click the ‘Add new record’ (2) button.Fill the fields in the ‘Add user’ window and click on the “Add user’ button. Click the ‘Delete selected record’ (3)button to delete the current user records in the contacts table. To edit a user record, select the user record and […]
Create user profiles To create a new user account, go to User Management in Settings menu. Click on Add User button. Enter the email of the user you wish to give access to the portal and hit Next. Enter User name (1), Password (2), (3). The email you entered above will appear on the Email […]
Login to the Reachout portal and enter the email address or telephone number that you have to send an Emotion Sensor®.Login to Reachout portal by using below URL : https://emojot.com/emojotReachout/ Then the Emotion Sensor® will receive to the given contact email or telephone number. Submitted responses are captured under the given email or telephone number […]
To capture the user profile data, the user needs to submit his profile data through profile data capturing enabled Emotion Sensor® UI. The user can submit his profile data as Name, Telephone, Email address, Birthday and customized profile data. Then those data will appear in the Contacts tab in the Comm center.
To upload the customer data, go to the Contacts tab in Comm-center.Click ‘Choose CSV‘ (1) on the ‘Upload Customer data‘ text field.Then select the CSV file and Upload (3).The user email address or telephone number are required fields for upload customer data file. You can download the sample CSV file and change and follow the […]
Profile Data Capturing To collect details of the emoters (respondents), enable the Profile data capturing toggle in Publish step of sensor creation. Enabling this opens another option below Profile data fields. Tick the fields that should be used to capture the details of the emoters. *At least one unique field (telephone/email) should be selected to […]
Emotion Sensors® have the capability to save the entered response before submitting. This capability saves respondents valuable time as they can respond to the same sensor multiple times without loosing previously given responses. This capability can be enabled with the support from the engineering team at Emojot. For this feature work smoothly, user profile data […]
The profile data records update when the user has submitted different enterprise data from Emotion Sensor® UI. To update new data in profile data records, Submit loyalty data(1) as already captured in the Comm-center and submit enterprise data (2) from virtual pages in Emotion Sensor®. Then go to Comm-center and search for the profile data […]
Respondent Journey capability provided by Emojot platform plays a huge role when identifying respondents’ behavior in granular level. Respondent’s journey can be viewed on Comm-center as well as under Comment Categories and Sentiment report. Go to Comm-center and click on the heartbeat icon on the contacts table. To view the Respondent Journey, first unmask PII […]
