Manage Contacts in Comm-Center

There are three ways to capture user data into Comm-center. Upload customer data from Excel file. Capture user profile data from Emotion Sensor® UI. Capture user data from Reachout portal. Refer how we can Capture Contacts into Comm-center article for more info. Manage comm-center user data Add/Edit/Delete user records To add a new record, click […]

User Profiles

Create user profiles  To create a new user account, go to User Management  in Settings menu. Enter User name, Password, Email and Select the User role from the User role drop menu. There are 5 different user roles in the system, each role has a different set of privileges. So the user access to system […]

Capture Contacts into Comm-center

Upload customer data To upload the customer data, go to the Contacts tab in Comm-center.Click ‘Choose CSV‘ (1) on the ‘Upload Customer data‘ text field.Then select the CSV file and Upload (3).The user email address or telephone number are required fields for upload customer data file. You can download the sample CSV file and change […]

Duplicate an Emotion Sensor®

To duplicate a sensor within the same account, click on Duplicate surveyicon on sensor widget on My sensors page. Provide Name and URL for the new sensor and click on Duplicate.